Telefundraising Programme Manager

Job description

Who we are:

Greenpeace is taking action all over the world for our planet’s future. Our volunteers, activists and staff come from all corners of the globe, cover the age spectrum and come from all walks of life. What they all have in common is their commitment to working for a green and peaceful future for everyone. With creative local actions for the planet they positively affect their communities, their countries, and ultimately, the world at large.

Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action. It needs you.

What we need:

We are looking for a Telefundraising Programme Manager to lead our telefundraising programme. This is an important role, with responsibility for ensuring Greenpeace is able to provide the funding for our campaign work, through managing a team responsible for inspiring members of the public to donate to support Greenpeace's mission.

We have a well established in-house programme, a mix of Auckland based team members and remote workers and agency partners. As the Telefundraising Programme Manager you will be responsible for ensuring the effective running of our various phone based fundraising initiatives aimed at bringing new monthly donors on board and inspiring existing donors to increase their financial commitment to our work. With a programme management team consisting of a Call Centre Manager, Performance Coach and Team Leaders you will inspire high performance, ensure effective monitoring of key KPI’s and work with both stakeholders and partners to deliver on our fundraising goals.


Key tasks:


  • Effectively manage and lead the team to deliver on new supporter and existing supporter fundraising targets and KPI’s
  • Work with internal stakeholders, such as our Data and Marketing team’s to ensure consistent, high quality calling data strategies are in place to deliver targets.
  • Work with People and Culture on staff recruitment strategies making sure we have enough team members to deliver budgeted results.
  • Directly manage the Contact Centre Manager and Performance Coach to deliver on programme objectives.
  • Ensure campaign information and scripts are accurate and reflect the core campaign messages of our work.
  • Manage relationships with external partners and suppliers.
  • Maintain a culture of high performance and staff satisfaction.
  • Work with the other senior fundraising managers and Fundraising Director, to deliver on the overall fundraising strategy, ensuring Telefundraising aligns with organisational values and objectives.

Job requirements

Is this you?


  • Identifies with Greenpeace goals and supportive of Greenpeace values
  • At least 3 years’ experience in a senior telemarketing leadership role.
  • Experience in managing a multi-programme telemarketing operation.
  • Excellent team leadership and people management skills
  • Demonstrated budgeting (preparing, presenting, monitoring) experience
  • Demonstrated experience in telemarketing phone script writing
  • Strategic planning and implementation experience
  • Experience in optimising calling file performance, and data management.

Please refer to the job description for full detail of our expectations of this role.

What you’ll get in return:


  • Competitive salary for the NGO sector, excellent health and wellbeing benefits, and a flexible, fun workplace
  • The opportunity to progress and grow with a diverse team of inspiring individuals
  • Great job satisfaction knowing that your day to day efforts are contributing towards an important cause
  • Insights into the world's most successful environmental campaigning organisation


What’s next:

If this excites you then go for it! Apply with your CV and cover letter explaining why you are the most suitable person for the role. You must hold an existing work permit to be considered for this role.

Applications close on 28th March 2021

Once we have reviewed all applications, we will be in touch via phone or email. Our usual recruitment process consists of a first interview, a consecutive work task, a second interview, reference and police checks.

Greenpeace is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other legally protected characteristic and would like to invite you especially to apply!