Supporter Relations Representative

Job description

Our vision as a fundraising team at Greenpeace is to deliver to supporters, experiences of Greenpeace and our campaigns that truly engage them. We look to develop a sense of belonging and community, so each supporter feels like a member of our team and that their individual support counts. We want our supporters experiences with us to be different, better and more rewarding than with any other organisation in NZ.


We are looking for a Supporter Relations Representative to join our dynamic and passionate team. Our Supporter Relations team sits within the wider Fundraising department and is at the forefront of Greenpeace’s supporter interactions. You will be responsible for providing warm, friendly, informed and energetic interactions with Greenpeace’s financial and non-financial supporters and the general public via the telephone, email, mail and face to face. The role includes both in-bound and out-bound communication with our supporters and your outstanding communication skills will be essential to success in the role.


In addition, the Supporter Relations Representative is responsible for the accurate use of the fundraising database, and for helping to provide efficient and reliable administrative support to all other members of the fundraising team.


The ideal candidate will have;

  • A commitment to Greenpeace aims and values
  • Exceptional customer service experience
  • Strong ability in written and verbal communication, in particular with a warm, inspiring and professional telephone manner
  • Attention to detail
  • Negotiation skills
  • Ability to use initiative and work autonomously
  • Time management skills, in particular the ability to enter data in a timely and accurate manner
  • Knowledge and/or experience in Microsoft Office (or equivalent), in particular Word and Excel
  • Knowledge and/or experience with Saleforce


This is a full time permanent role, with 7.5 hours work days taking place between the hours of 08:30 and 5:00pm Monday - Friday.


This is a full time permanent role, with 7.5 hours work days taking place between the hours of 08:30 and 5:00pm Monday - Friday.


Sound like a dream job? If so we'd love to hear from you. To apply, please send your CV and a cover letter outlining why we should consider you for this role. (Applications without a CV and cover letter will not be accepted.)


Applications close on Friday 22nd November.


Greenpeace is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust. We want to encourage every single person who will honour the diversity of our team to apply.